Kmall21 is a trading name of Forest Hills Partners Hong Kong Limited, a company incorporated in Hong Kong SAR, China under company number 68156554. Our registered address is RM313, 3/F, Mirror Tower, 61 Mody Road, Tsim Sha Tsui, Hong Kong
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Registration and account Terms and Conditions
To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address cs@Kmall21.com. We may also change registration requirements from time to time.
Here are the some of the benefits you’ll be able to enjoy by registering with us for a KMALL21 account:
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Build a customized Wish List that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
- Add sold out items to your Wish List so you can see if more stock arrives
- Select your Favorite Brands so we can tell you when new items have arrived
- Add a gift card and keep track of any store credit on your account
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences
To create an account, simply click on ACCOUNT NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify KMALL21 immediately of any breach of security or unauthorized use of your account.
Forgotten password If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.
Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the KMALL21 terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to KMALL21, whose applications are acceptable to KMALL21 and who have authorized KMALL21 to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, KMALL21 reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where KMALL21 feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
KMALL21 offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to KMALL21. KMALL21 will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at KMALL21. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances, we will notify you by email and refund the Advance Payment to your credit/debit card within 30 days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
KMALL21 will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in Chinese Yuan (CNY¥), HK Dollars (HKD $), EURO Dollars(EUR€) and US Dollars (USD $).
To ensure that the most accurate pricing, taxes, and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.
All prices and offers remain valid as advertised from time to time. The Chinese Yuan , HK Dollars, EURO Dollars or US Dollars price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price before purchase completion.
If you are a customer whose credit/debit card is not denominated in Chinese Yuan, HK Dollars, EURO Dollars or US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Sale price adjustment policy
KMALL21 is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your KMALL21 account in the form of a store credit which will be valid for 12 months.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and KMALL21 will be completed when we email you to confirm the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of KMALL21.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment can be made by Visa, MasterCard, American Express,alipay and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to KMALL21.COM. Payment will be debited and cleared from your account upon dispatch of your order by KMALL21. Payments for orders containing a pre-order item will be taken in and around 7 days after your order is placed. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to KMALL21, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered KMALL21 user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, KMALL21 uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Insurance and Delivery
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
KMALL21 insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by KMALL21, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
Please note that we aim to dispatch all orders within 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. KMALL21 is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Exchanges and Returns
RETURNING YOUR PURCHASE
Making a return for a refund, store credit, or exchange is easy using our free Returns service. You must request your exchange or return and send your unwanted items back to us within 7 days for a refund of the value of the item only, or an exchange on the same item, based on stock availability. For full details on how to return your purchase see our Exchanges & Returns policy.
Please note you can only exchange items for unused items and well packed, based on stock availability.( all used and opened items will not able to exchange. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Shipping is complimentary on the replacement item, but exchanges made to destinations outside of Hong Kong SAR, China will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Items should be returned unused and with all packages still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Please email firstname.lastname@example.org if any of your purchases have been delivered.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
Special Offers or Discounted Sales
Products marked as “Sales” cannot be returned or exchanged.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your KMALL21 account or future orders being refused.
Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from KMALL21. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Service as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.
We will keep non-KMALL21 items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.
Intellectual Property Rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including KMALL21 Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by KMALL21 and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. KMALL21 tries to ensure that the information on this site is accurate and complete. KMALL21 does not promise that KMALL21’s Content is accurate or error-free. KMALL21 does not promise that the functional aspects of the Site or KMALL21’s Content will be error free or that this Site, KMALL21 Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
By posting you agree to be solely responsible for the content of all information you contribute. You also grant to KMALL21 a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but KMALL21 does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail mkt@Kmall21.com . KMALL21 reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the Brands and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of KMALL21 and we accept no responsibility for any such views expressed in any media.
No commercial use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
We may include hyperlinks on this Site to other websites or resources operated by parties other than KMALL21, including advertisers. KMALL21 has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
Limits on our liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
Nothing in this Agreement is intended to affect your rights under the law (see “Your Rights” above).
If KMALL21 fail to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and KMALL21 knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
At our request, you agree to compensate us fully, defend us, and hold us KMALL21 harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and KMALL21 as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of KMALL21, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
Complaints and Governing Law
If you have a complaint about us email email@example.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the Basic law and the relevant courts of Hong Kong SAR will have exclusive jurisdiction.
First Time Shopper – 10% off
Use promo code K1SHOP10 to get 10% off your first KMALL21 order, subject to these T&Cs:
- This promotion is run by run by “FOREST HILLS PARTNERS HONG KONG LIMITED” trading as “KMALL21”
- To redeem this offer, enter the promo code at checkout on your first order from KMALL21.
- This offer is available on eligible orders placed from 0:01 am HKT on 20 August 2020 and will expire once you have placed your first KMALL21 order.
- The promo code only applies to first time orders with no minimum spend. Brand and product restrictions apply ( specific offers section is not included)
- This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
- This offer is non-transferable, non-exchangeable and no cash alternative is offered.
- KMALL21 reserves the right to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
- In the event of a dispute regarding this promotion, the decision of KMALL21 is final and no correspondence or discussion shall be entered into.
Need help? Email firstname.lastname@example.org or call us on Hong Kong SAR, China: +852 2155 0487
Second Purchase Discount
Use your promo code to get 15% off your second KMALL21 order, subject to these terms and conditions (“T&Cs):
- This promotion is run by “FOREST HILLS PARTNERS HONG KONG LIMITED” trading as “KMALL21”
- To redeem this offer, enter the promo code at checkout on your second order from KMALL21.
- This promo code is activated for eligible orders from the moment you receive the promo code and will expire once you have placed your second KMALL21 order
- The promo code only applies to second orders with no minimum spend. Brand and product restrictions apply to discounted and on sales items.
- This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale / reduced items, gift cards and store credit)
- Customers who redeemed the “First Time Shopper 15% off” promotion on KMALL21 are not eligible for this promotion
- KMALL21 reserves the right to revoke, cancel and/or amend the offer and these T&Cs at any time and without notice
- Need help? Email email@example.com call us on Hong Kong SAR, China: +852 2155 0487